No hourly rates, no surprises, no call-out fee. Here's exactly how we build every quote in Wollongong and the Illawarra, and why it's fair to you and sustainable for us.
The price you approve is the price you pay, whether the job takes one hour or three.
Hourly rates look cheap on paper, but they hide the real cost of the job and reward working slowly. We quote a fixed price upfront instead.
Every quote covers the full cost of doing the job properly, not just the time on the tools.
A fully licensed, experienced Illawarra plumber or gasfitter on site to diagnose the problem and fix it properly, not the cheapest pair of hands available.
Quality, WaterMark-certified parts and fittings suited to the job, carried on the van or supplied by us, never marked-up mystery items.
Fully stocked, well-maintained vans with the CCTV camera, jetter, leak-detection gear and hot water stock on board, so the job is finished in one visit.
NSW Licence No. 489163C and full public liability cover, protecting your home and the crew working in it.
The people who answer the phone at 2am, book the window, send the reminder and chase the warranty claim for you.
A written workmanship guarantee on our installation, on top of the manufacturer's warranty on the products we fit.
One clear price covers the whole job. Labour, materials, running costs and support are all in the number before you approve it.
Every quote is built on the same cost structure, no matter the size of the job. Here's how it plays out on a smaller job and a larger one.
50% direct costs, 45% running the business, 5% profit
50% direct costs, 45% running the business, 5% profit
Same percentages, same logic. The cost structure scales with the job rather than changing the rules from one quote to the next. Half of every dollar is the plumber and the parts; most of the rest keeps the vans, the insurance and the phones running.
You'll always see the number before we pick up a tool.
Phone 1300 707 059 any time. We'll lock in a time that suits you, same day in most cases.
On site, we listen, inspect and work out exactly what's needed to fix it properly, with the camera or the leak gear if that's what it takes.
We walk you through the options, repair versus replace, and answer your questions. You choose what suits your budget.
Once you're happy with the scope and the price, we get to work, and the price doesn't change.
No. Getting a licensed, fully equipped plumber to your door across Wollongong and the Illawarra, assessing the job and giving you a fixed price costs you nothing. You only pay once you've approved the quote and the work is done. That applies at 2pm and at 2am.
Because ours is the whole number. An hourly estimate is labour only, before parts, travel, the second visit and whatever the clock does. When you compare, ask the other quote what happens if the job takes longer, what the parts cost and whether there's an after-hours loading. Then compare finished prices, not starting ones.
Not for the job you approved. If we open something up and find a genuinely different problem, say a second burst behind the first, we stop, show you, and quote that separately before touching it. You never get a surprise on the invoice.
No. The fixed price for a given job is the same whenever you call. Genuine emergencies get a 45-minute response in serviced areas, subject to availability, at no extra charge.
Yes, on larger jobs such as hot water replacements, relining and repipes. Ask when you call and we'll explain what's available before you approve the quote.
Because fixed pricing only works if you trust the number. Showing you that half of every dollar is the plumber and the parts, and only five cents is profit, is the easiest way to prove the price is fair rather than asking you to take our word for it.
We're happy to walk through exactly how your price was built. Call 1300 707 059 any time, or request a booking and we'll ring you back. Sunny says: a fair price is one you understood before you said yes.
*45-minute response applies to genuine emergencies in serviced areas, subject to availability.
Reviewed by the licensed plumbing team at Wollongong Plumbing and Hot Water, NSW Licence No. 489163C. Last updated .
