Water pouring or spraying
A split pipe or failed joint. Turn the water off at the meter now and call. This is the one we treat as a genuine emergency.
Burst Pipe?
Isolated, found, fixed.
Water where it shouldn't be, a hissing wall, a wet patch that keeps growing or a bill that doubled. We stop the flow, find the pipe and repair it properly, same-day, fixed price, $0 call-out across Wollongong & the Illawarra.
45min*Emergency response$0Call-out fee24/7Online bookingNSWLicensed & insured
*45-minute emergency response during service hours (7am to 5pm) in serviced areas, subject to availability. Book any hour by phone or online.
Right Now
Call Now, 1300 707 059
Pipe Burst or Leaking? We're On Our Way. $0 Call Out Fee
Emergency isolation and repair same-day, fixed price agreed before the repair starts. Payment plans on repipes.
On the Tools
Bursts Fixed Properly.
The same licensed crew, the same tidy finish, every Illawarra job.
Is It a Burst or a Leak?
Which One's You?
Pipes fail in a handful of ways. Tell us what you're seeing and we'll tell you how urgent it is and what to do while we drive.
Wet patch on a wall or ceiling
A slow leak inside the wall or from the floor above. Not dramatic, but it's rotting timber and plaster every day it's left.
Hissing when nothing is running
Water escaping under pressure somewhere on the line, often under a slab or in a wall cavity. We trace it acoustically.
Water bill suddenly higher
A hidden leak, usually underground between the meter and the house or under the slab. The meter still spins with every tap off.
Damp lawn or a soft, sunken patch
A cracked underground water service. Common on long runs to houses set back from the street.
Flexi hose bulging under a sink
Braided flexi hoses fail without warning and flood kitchens and bathrooms. If it's bulging or rusty, replace it today.
How We Fix It
Isolate. Locate. Repair. Retest.
The order matters. We stop the water first, find the exact failure point with the right gear, repair it properly and then pressure-test the line before we leave.
Isolate
Mains off, hot water isolated, pressure released, so the damage stops the moment we arrive, or over the phone before we do.
Locate
Acoustic listening, thermal imaging and tracer gas find the failure point in walls, slabs and underground without digging blind.
Repair
Copper, PEX or poly repaired with proper fittings, or the failed section replaced. No tape, no putty, no temporary patch.
Retest
The line is pressure-tested and the repair checked under load before we reinstate walls or ground.
Not sure if it can wait till morning? Call anyway and we'll tell you honestly.
Talk to Us Now · 1300 707 059Straight Answer
Repair the Section, or Repipe?
Most bursts are a single failed section. Some pipes have simply reached the end. Here's how we tell you which.
Repair the section if… Same-day fix
- It's the first failure on an otherwise sound line
- The pipe is copper or PEX in good condition either side
- The failure is a joint, a flexi hose or one damaged spot
- The rest of the system pressure-tests clean
Time to repipe if… Planned, staged, priced fixed
- The pipe is old galvanised steel that is rusting through
- This is the second or third burst on the same line
- Pressure is poor everywhere because the pipe is choked inside
- Green or rusty water shows the pipe is corroding from within
Compare the Fixes
Patch, Section, Repipe or Flexi?
What we actually do about burst and leaking pipes across Wollongong and the Illawarra, and when each one is the right call.
| Isolate & temporary stop | Section repair | Repipe | Flexi hose replacement | |
|---|---|---|---|---|
| What we do | Shut off, drain, clamp or cap so the house is safe | Cut out the failed length, new copper or PEX, pressure test | Replace the old galvanised or corroded runs | Swap every braided hose for new, dated ones |
| Time | 20 minutes | 1 to 3 hours | 1 to 3 days | 1 to 2 hours |
| How long it lasts | Hours to days, until the real repair | Decades | 50 years plus | 10 years, then replace again |
| Relative cost | Included in the call | $$ | $$$$ | $ |
| We recommend it when | Only as a stop-gap | One failure in otherwise sound pipe | Second or third burst in a year, or galvanised pipe | Any hose older than 10 years, or before a holiday |
Bands are relative, not quotes. Burst flexi hoses are the single biggest cause of water damage claims in Australian homes, and there is no after-hours fee for a burst.
Local Knowledge
Burst Pipes Across Wollongong & the Illawarra
Galvanised steel pipe is still in the walls of plenty of Bulli and Towradgi homes built before 1980, and salt air eats it from the outside while the water rusts it from the inside. When one section goes, the next is rarely far behind. In the newer streets of West Wollongong and Warilla the usual culprit is a flexi hose under a vanity, and high mains pressure on the flats shortens their life further.
The first move is always the meter: turn it off, then call. If you can't find the leak, our leak detection gear finds it without opening the wall. If the pressure test afterwards reads high, a limiting valve stops it happening again.
It's the same local crew whatever the hour you booked, and the repair is permanent, not a patch.
Fixed Price. Agreed First.
What a Burst Pipe Repair Includes
- Isolation of the supply and hot water system on arrival
- Location of the exact failure point with acoustic, thermal or tracer-gas gear
- Fixed price before the repair starts
- Proper repair or replacement of the failed section with matching material
- Pressure test of the repaired line before reinstatement
- Advice on the rest of the pipework and any flexi hoses that should be replaced
No hourly rates, no surprises. See exactly how a quote is built.
Dry again.
How It Works
From Burst to Fixed in Four Steps
1
Call Us
Phone 1300 707 059. We'll talk you through turning off the mains while the van is on its way.
2
We Arrive Fast
A licensed plumber with detection gear, within 45 minutes* during service hours for a genuine burst.
3
Locate & Fixed Price
We find the failure point and give you the exact price before the repair starts.
4
Repaired & Retested
Fixed properly, pressure-tested, site cleaned up.
Questions
Good to Know Before You Call
What should I do the moment a pipe bursts?
Turn the water off at the meter, usually at the front boundary, by turning the tap clockwise. Switch off the hot water system and any power near the water. Then call us; we'll dispatch and talk you through the rest.
Can you find a leak inside a wall without ripping it open?
Yes. Acoustic listening gear, thermal imaging and tracer gas pinpoint the failure so we open only a small section, rather than guessing.
My bill went up but I can't see any water. Where is it going?
Usually underground between the meter and the house, or under the slab. If the meter turns with every tap off, there is a leak. We locate it and repair that section.
Do you repair with tape or a patch to get me by?
No. Temporary patches fail and flood again. We repair or replace the section with proper fittings and pressure-test it.
Should I replace all the flexi hoses in my house?
If they are more than five years old or show any rust or bulging, yes. They are the most common cause of sudden indoor flooding and cheap to replace while we are there.
Do you charge extra for a burst at night?
No. $0 call-out, and the fixed price we agree is the same whatever time you book.
Is a burst on my side of the meter or Sydney Water's?
Anything on the street side of the water meter, including the meter itself, belongs to Sydney Water and they repair it free on 13 20 90. Everything from the meter into the house is yours. Sydney Water's customer contract sets out the split. If water is bubbling up in the nature strip, ring them; if it's in the yard or the house, ring us.
Burst or Leaking Pipe? We're On Our Way.
One call gets a licensed plumber on the way to isolate, find and fix it, fixed upfront price, $0 call-out, book any hour. Sunny says: turn the mains off first, then call, and keep the bucket handy.
*45-minute emergency response during service hours (7am to 5pm) in serviced areas, subject to availability. Book any hour by phone or online.
Sources & further reading
- Sydney Water customer contract what Sydney Water must supply, and who fixes what, for the Illawarra
- Sydney Water water meter guide (PDF) how to read the meter and do the one-hour leak test
- NSW State Emergency Service storm and flood help on 132 500
- NSW Fair Trading licence check search 489163C
Reviewed by the licensed plumbing team at Wollongong Plumbing and Hot Water, NSW Licence No. 489163C. Last updated .