Searching at night? Our first vans are at customers' doors at 7am, and the booking is open now. Lock in tomorrow's first slot in two minutes, make things safe with the guide below, and a licensed plumber is at your door first thing with a fixed price.
It's late in Wollongong. First vans at the door at 7am. Tomorrow's slots go in booking order.
First-thing slots are limited and filled in booking order. We're on the tools 7am to 5pm; the online booking and the phone line take bookings any hour.
Book online any hour, our first vans are at doors at 7am. Same fixed price in the morning as any other day, no booking fee. If it sorts itself out overnight, ring and cancel, it costs you nothing.
Most night-time plumbing problems can be made safe in ten minutes and fixed properly first thing. A few can't wait, and overnight those belong to the utilities. Here's the line.
We're on the tools from 7am, so overnight this guide is your plumber. Water, gas, power, the hot water unit, the drains and the mess: where each one is, what to turn, and the one sign that means ring the utility tonight instead.
At the meterUsually at the front boundary near the footpath, under a small lid or beside the tap in the garden. Units: often a bank of meters near the driveway.
Tonight, don't wait for us: Water still flowing after the meter is off is probably on Sydney Water's side: ring 13 20 90, they attend around the clock.
At the meter or bottleNatural gas: a lever or wheel on the pipe into the meter, usually on the side of the house. LPG: the hand wheel on top of each bottle.
Tonight, don't wait for us: Any smell of gas: don't flick switches, open the windows, get everyone outside and call Jemena on 131 909. Strong smell or hissing, call 000.
At the switchboardThe meter box or switchboard, usually on an outside wall or in the garage or hallway. Circuits are labelled, the main switch is the big one.
Tonight, don't wait for us: Water inside the switchboard, sparks, burning smell or a power point that's wet and still live: stay clear and call Endeavour Energy on 131 003.
At the unitThe tank on the outside wall, in a cupboard or the garage. Look for the cold-water pipe going in, with a tap on it, and the relief valve pipe that drips.
Tonight, don't wait for us: Can't isolate the unit? Turn the water off at the meter instead, the whole house, and the tank stops filling. A tank leaning or lifting: keep everyone away from it.
Inside the houseGurgling, slow drains, a toilet that won't go down or sewage at the overflow gully in the yard. The fix is to stop feeding it water.
Tonight, don't wait for us: Sewage still coming up with all your water off is coming from the main: ring Sydney Water on 13 20 90, they'll tell you whose side it is.
Wherever it's landedOnce the supply is off, the job is to stop the water spreading and get what matters out of the way. Ten minutes now saves days of drying out.
Tonight, don't wait for us: A ceiling bulging or sagging with water in it: stay out from under it. Storm water coming in, ring the SES on 132 500.
Can't find a tap or valve? The water meter and the isolation taps are the ones that matter, and the guide above covers where they live. Or call 1300 707 059: after hours our automated line answers, books your morning slot and passes on what you tell it.
Tick them off as you go. Nothing is saved or sent, it's just here to help you get to the end.
We're on the tools 7am to 5pm. Overnight, anything on the street side of your water or gas meter, or on the power network, is the utility's job and they attend free, around the clock. Save these.
Four steps between now and a fixed problem, and only the first one is yours to do.
Two minutes online. Pick the first slot of the morning, tell us what's leaking, and a confirmation text lands straight away.
Run the checklist above. Water off at the meter stops almost everything. If something can't wait for 7am, the utility numbers above are the ones to ring.
Your plumber rings before arriving so you're not waiting at the window, and the first vans are at customers' doors at 7am. The van is stocked for the job you described.
We find the fault, give you one fixed price before any work starts, and sort it on the spot in most cases. $0 call-out, always.
Our first vans are at customers' doors at 7am, and from our Woonona base Bulli, Corrimal and Fairy Meadow are usually the first doors we knock on, with Dapto and the Shellharbour side not far behind. Book overnight and you're in that first wave, in the order the bookings came in.
Most of what we see first thing is a burst flexi hose that was turned off at the tap at midnight, a hot water system that quit before the school run, or a drain that finally gave up. All fixable on the first visit, all cheaper for having been made safe the night before. The person who confirms your booking at 7am is part of the same local crew that turns up.
The first slots of the morning, with vans at customers' doors from 7am. The online booking shows the exact times available and they're filled in booking order, so the earlier you book tonight, the earlier your plumber arrives. We'll confirm the booking and ring before we're on our way.
No. The fixed price for a job is the same whether you book at 11pm or 11am. There's no call-out fee and no booking fee. You approve the price before any work starts, and if the problem sorts itself out overnight, ring 1300 707 059 any hour and cancel at no charge.
We're on the tools 7am to 5pm, so overnight the guide above is your plumber, and water off at the meter stops almost everything. Water still coming after the meter is off: Sydney Water on 13 20 90. Any smell of gas: Jemena on 131 909. Anyone in danger: 000. Ring 1300 707 059 any hour: after hours our automated line takes the booking, and from 7am the team picks it up and moves you to the front of the run.
No. We're a 7am to 5pm crew, and we'd rather say that plainly than promise a 2am van we don't run. What is open all night is the booking: online, or on 1300 707 059, where after hours an automated line answers and books you the first slot in the morning. The shut-off guide on this page makes almost any plumbing problem safe to leave until then.
Someone needs to be there to let us in, show us where the problem is and approve the fixed price before we start. If that's a partner, parent or neighbour, that's fine, just put their name and number on the booking.
Your landlord or property manager needs to authorise the work. For something you've made safe for the night, send them this page and have them book the morning slot, or give us their number and we'll ring them first thing. Once they've said yes, we get moving.
You can, but a house without water for days is hard going, and water that got into walls, under floors or into a ceiling keeps doing damage while it sits. Mould starts within a couple of days. The morning slot gets the water back on and the damage stopped, usually in one visit.
At the meter the handle sits across the pipe when it's off, and no gas appliance in the house will light. If you smell gas at any point, treat it as live: everyone outside, no switches, no flames, and ring Jemena on 131 909, they attend gas leaks around the clock at no charge. Jemena's gas safety page has the same steps. We only restore gas and relight appliances once everything has been tested.
Lock in the first-thing slot, run the checklist and get some sleep. We're on the tools from 7am, and your plumber rings before heading over. Sunny says: a problem booked is a problem half fixed.
On the tools 7am to 5pm. Online booking open any hour. $0 call-out, fixed price before work starts.
Reviewed by the licensed plumbing team at Wollongong Plumbing and Hot Water, NSW Licence No. 489163C. Last updated .
The line is answered around the clock. During the day you get the team; after hours our automated line takes your details, books you the first slot in the morning and passes everything on. Same $0 call-out, same fixed price.
